Privacy Policy

1. Introduction

AiLumos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility tracking service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and company name
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors)
• Website Information: URLs you submit for analysis
• Prompts and Keywords: Prompts and keywords you want to track
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Features you use, pages visited, and time spent on the Service
• Device Information: Browser type, operating system, and IP address
• Cookies: Small data files stored on your device for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Process your visibility checks and generate reports
• Track your prompts across AI engines
• Send you service updates and notifications
• Process payments and manage subscriptions
• Respond to your support requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who help us operate the Service, such as:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics)
• Email service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers with redundancy

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing emails
• Object: Object to certain processing of your information

To exercise these rights, please contact us through our Contact page.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve the Service

You can control cookies through your browser settings, but disabling cookies may affect Service functionality.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our Contact page.